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General Terms and Conditions
col legno music GmbH


§ 1 Validity of these Terms and Conditions
Subject to any deviating agreements in individual cases, contracts may only be concluded with col legno Produktions- und VertriebsgmbH (henceforth col-legno.com) in accordance with the following provisions; when placing an order the customer agrees to our terms and conditions in their current form.


§ 2 Conclusion of Contract
An offer with col-legno.com shall be deemed concluded when the customer places an order on our website. Upon receiving an order, an email (Bestellbestätigung) shall be issued confirming the order and itemizing it. This order confirmation does not constitute the acceptance of the customer’s offer on our part, but shall only be used as a confirmation that we received the customer’s order. A contract with us shall be deemed concluded only when col-legno.com initiates shipment of the ordered product and issues a shipment confirmation (Versandbestätigung) by email. No contract shall be deemed concluded over products of the same order which have not been included in the shipment confirmation. Party to the contract shall be
col legno music GmbH
Schönlaterngasse 5/3/16
1010 Wien
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FN 429602v

ATU 38362204

§ 3 Notice of Withdrawal
The customer may withdraw from the contract in writing within thirty (30) days without identifying any reasons. The timely shipment of the notice of withdrawal or the product (at the customer’s cost) is deemed sufficient in order to keep this deadline of thirty (30) days. Notices of withdrawal and products shall be mailed to col legno music GmbH, Schönlaterngasse 5/3/16, A-1010 Vienna. Consequences of withdrawal: In the case of an effective withdrawal all previously rendered services shall be restored to respective parties.


§ 4 Shipments & Pricing
Austria: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 35 or higher, shipment will be free of charge. If the order less than EUR 55, a flat rate shipping fee of EUR 5,50 will be charged.

Germany: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 45 or higher, shipment will be free of charge. If the order value is less than EUR 55, a flat rate shipping fee of EUR 5.50 will be charged.

Inside the rest of the EU: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 55 or higher, shipment will be free of charge. If the order value is less than EUR 55, a flat rate shipping fee of EUR 5.50 will be charged.

Outside the EU: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 85 or higher, shipment will be free of charge. If the order value is less than EUR 100, a flat rate shipping fee of EUR 10.00 will be charged.


§ 5 Maturity and Payment, Delay of Payment
Invoices shall be paid by the customer by credit card.
In Austria and Germany it's possible to receive the package with invoice, which has to be paid within 14 days after the shipment (postal date stamp). If the invoice is not paid in time, default charges of 4% and a dunning fee of EUR 2.50 is going to be charged. After 2 months of delayed payment the case is handed over to a debt collection agency. All resulting costs will be charged to the customer.


§ 6 Liability for Defects
Applicable law shall be assumed in case of defective, faulty or flawed products.


§ 7 Applicable Law
For all business and legal relations between the customer and col-legno.com the law of the Federal Republic of Austria shall apply exclusively. Application of the United Nations Convention of the International Sale of Goods (CISG) is hereby excluded. Place of trial is Vienna, Austria.
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