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General Terms and Conditions
col legno music GmbH


§ 1 Validity of these Terms and Conditions
Subject to any deviating agreements in individual cases, contracts may only be concluded with col legno Produktions- und VertriebsgmbH (henceforth col-legno.com) in accordance with the following provisions; when placing an order the customer agrees to our terms and conditions in their current form.


§ 2 Conclusion of Contract
An offer with col-legno.com shall be deemed concluded when the customer places an order on our website. Upon receiving an order, an email (Bestellbestätigung) shall be issued confirming the order and itemizing it. This order confirmation does not constitute the acceptance of the customer’s offer on our part, but shall only be used as a confirmation that we received the customer’s order. A contract with us shall be deemed concluded only when col-legno.com initiates shipment of the ordered product and issues a shipment confirmation (Versandbestätigung) by email. No contract shall be deemed concluded over products of the same order which have not been included in the shipment confirmation. Party to the contract shall be
col legno music GmbH
Schönlaterngasse 5/3/16
1010 Wien
FN 93503f
UID ATU 6935 5547



§ 3 Notice of Withdrawal
The customer may withdraw from the contract in writing within thirty (30) days without identifying any reasons. The timely shipment of the notice of withdrawal or the product (at the customer’s cost) is deemed sufficient in order to keep this deadline of thirty (30) days. Notices of withdrawal and products shall be mailed to col legno music GmbH, Schönlaterngasse 5/3/16, A-1010 Vienna. Consequences of withdrawal: In the case of an effective withdrawal all previously rendered services shall be restored to respective parties.


§ 4 Shipments & Pricing
Austria: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 35 or higher, shipment will be free of charge. If the order less than EUR 35, a flat rate shipping fee of EUR 3.50 will be charged.

Other countries: Due to high shipping costs, we are sorry that a free of charge shipment is not possible.

Germany: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 45 or higher, shipment will be free of charge. If the order value is less than EUR 45, a flat rate shipping fee of EUR 4.50 will be charged.

Inside the rest of the EU: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 65 or higher, shipment will be free of charge. If the order value is less than EUR 65, a flat rate shipping fee of EUR 6.50 will be charged.

Outside the EU: Orders will be shipped ex warehouse to the delivery address designated by you; if the order value is EUR 85 or higher, shipment will be free of charge. If the order value is less than EUR 85, a flat rate shipping fee of EUR 15.00 will be charged.


§ 5 Maturity and Payment, Delay of Payment
Invoices shall be paid by the customer by credit card.
In Austria and Germany it's possible to receive the package with invoice, which has to be paid within 14 days after the shipment (postal date stamp). If the invoice is not paid in time, default charges of 4% and a dunning fee of EUR 2.50 is going to be charged. After 2 months of delayed payment the case is handed over to a debt collection agency. All resulting costs will be charged to the customer.


§ 6 Liability for Defects
Applicable law shall be assumed in case of defective, faulty or flawed products.


§ 7 Data Protection – Collection, Processing, and Use of Customers’ Personal Information

Col-legno.com is committed to conscientious handling of customers’ data. The customers agree to have their personal data collected and processed by col-legno.com for the purposes listed below. This customer may revoke this agreement at any time.
Col-legno.com collects all information that is entered at the website or received in any other form. Part of this data is stored, with the exception of credit card information, which is only used for the respective transaction and subsequently deleted. The customer maintains the right not to retain any personal information, which may result in the customer not being able to use certain features of col-legno.com’s website, such as special offers.
Information retrieved from the website may include the customer’s name, address, telephone number, and credit card information, as well as in the case of an alternative shipping address, the name, address and credit card information of third parties.
Under no circumstances will personal data of col-legno.com’s customers be provided to third parties, with the exception of our business partners involved with the shipment of our products (for example the shipping company or the bank in charge of processing payments). In order to provide maximum security during the transaction, col-lgno.com utilizes SSL (Secure Sockets Layer Software) to encrypt all information provided by the customer.
At all times during transactions (orders and/or confirmation), only the last five (5) digits of the customer’s credit card number shall be provided. The entire credit card number shall only be provided to the bank in charge of processing the respective payments.
Customers may view their records of previous orders, personal data (including name, email address, password, and newsletter setting on the website of col-legno.com).


§ 8 Applicable Law
For all business and legal relations between the customer and col-legno.com the law of the Federal Republic of Austria shall apply exclusively. Application of the United Nations Convention of the International Sale of Goods (CISG) is hereby excluded. Place of trial is Vienna, Austria.
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